Shipping Information

You will find all information about the processing and shipping of your orders clearly summarized. If you have any further questions, our service team is available by phone or email.

Shipping option

Shipping within Germany and Austria will be handle by DHL. You also have the option of having your order delivered by express.

Frequently Asked Questions

How long is the delivery time?

The goods will be shipped within 3–5 Working days after getting the payment confirmation. In case of purchase on account, the goods will be dispatched within 3-5 working days after getting the order confirmation.

Packaging and shipping costs

Shipping costs within Germany: 5,90 EUR
Shipping costs within Austria: 15,94 EUR
Shipping costs within Switzerland: 25,80 EUR

Delivery by express within Germany: 24,95 EUR.

All incoming orders from Monday to Thursday until 10:00 a.m., will be delivered on the next working day. All incoming orders after 10:00 a.m. will be delivered on the day after next working day - deliveries on Saturday are not possible. Orders placed before 10am on Friday will be delivered on Monday and orders placed after 10am on Friday through Sunday will be delivered on Tuesday. À LA CARTE PACKAGES are EXCLUDED from this conditions!

Order values up from 50,00 EUR, will be delivered free of charge within Germany.
If the value of the goods is less than 15.00 EUR, we charge a Minimum quantity surcharge of 5,00 EUR.

All mentioned prices includes VAT plus shipping costs.

Do you offer refrigerated transport?

You do not have to renounce of Lauensteiner truffles, pralines or chocolates during the summer season. With an extra charge amounting to 8,50 EUR (incl. postage within Germany) we will include two reusable cooling pads with your delivery. So you can enjoy delicious chocolate specialties from our manufactory even on hotter days when there is no standard shipping. You can select refrigerated shipping when placing your order.