shipment & payment

Here you find all information concerning “shipment & payment”.
How long does it take to receive your product?
In case you haven’t specified a delivery date, your purchase will be sent 2 (working) days after your payment has been accepted. We aim to ensure that all orders are received when expected. In case you ordered through billing, the purchase will be dispatched 2 (working) days after receiving the order confirmation.

How much does packaging and postal service cost?

Shipping and handling charges

All prices are valid including legal value added tax (VAT) plus shipping costs.

Delivery costs within Germany we charge at a flat rate of €5,90.

If your purchase exceeds the cost of € 50, 00 we deliver your purchase free of charge to one selected destination address within Germany.
If your purchase is below the minimum order of € 15,00 we charge a mark up fee of € 5,00.

Does Lauenstein offer chilled shipping?
Finally summer has arrived and brings lovely sunshine with it. No reason to spend the hot season without our finest handmade truffles, pralines and chocolates. If desired we offer “chilled” shipping. For an additional charge of € 7,50 (including postage within Germany) we add two reusable cool pads to your box. Like this you can enjoy your favourite chocolate specialities also on hot days. You may choose this extra option when completing your order.

To which countries can good be delivered by ordering through
We currently deliver to the following countries:
  • Germany
  • Austria
  • Schwitzerland
  • Australia
  • Belgium
  • Denmark
  • Finland
  • France
  • Greece
  • Great Britain
  • Ireland
  • Italien
  • Croatia
  • Luxembourg
  • the Netherlands
  • Norway
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Turkey
  • Hungary
  • the United States of America

Which payments methods are offered?
You may choose paying per credit card, debit entry, PayPal, invoice, SOFORTÜberweisung . When placing your first order, you also have the option of paying per invoice, debit entry per Billpay system. Once placing the second order and holding a customer account and correlating customer number you may order via regular invoice.

What is the option “SOFORTÜberweisung” and how does it work?
This option complies with the standard of classy online banking. You can take advantage of this system by basically transferring the charge directly to our company. You don’t have to register for an account or a virtual online account.
Simply chose SOFORTÜberweisung as payment method and you will be transferred directly to a secured landing page of an online payment form. You only have to enter your banking details and must confirm the payment with a code, as you do in classy online baking. You finalise and close your order by entering a TAN. The secured date will be safely sent to your online banking account. The online suppliers receives a confirmation about your order and payment in real –time. Featuring this advanced procedure you must not bear waiting time. Your order is processed immediately, compared to other paying methods where certain transaction time is needed. The suppliers are able to send your goods faster.

Which credit cards are accepted?
We accept Visa, MasterCard and American Express.

Is it possible to pay via billing?
Once you have registered for an online shop customer account you have certainly the option of paying after receiving a bill. This application however is only feasible after the first purchase.

What is PayPal?
PayPal is the most popular online financial service provider nowadays. PayPal allows customers to establish an account on its website which is connected to the users credit card or debit account. Once identification and proof of funds have been confirmed a user may begin sending or receiving payments. PayPal attempts to make online purchases safer by providing a form of payment that does not require the payer or payee to disclose credit card or bank account numbers. PayPal payments are quick, efficient and easy. Since we receive the payment in real time we can instantly prepare your purchase for shipping. Payments via PayPal are free of charge for the buyer.

What is the “Trüffelzins”?
This paying method does only exist for holders of “Genussscheinen” (vouchers) The holders have the option of choosing between “Kapitalzins” (interest rate) and “Trüffelzins” (truffle interest rate / interest measured in products). Being a holder of these paying vouchers you have an account with a credit balance in our shop system. When you are a holder of these vouchers and you participate in this program, you will receive your invoice by post. You receive this invoice similar to a common balance sheet, stating your balance minus your actual purchases.